Carlson Hotels Worldwide

Carlson Hotels overhauled all five of its brand websites (Radisson Hotels & Resorts, Country Inns & Suites, Park Inn, Park Plaza and Regent Hotels International) by implementing a common set of best-in-class online features across the sites, while still providing each brand with its own look and feel. The result was a huge success with the Radisson Hotels & Resorts site received the following awards:

• 1st hotel site to offer online booking capability
• 1st hotel site to offer online check in capability
• #1 Overall Hotel Website, 2000 by Gomez
• #1 in Relationship Services, 2000 by Gomez
• #1 in Business Guest Services, 2000 by Gomez
• Golden Click Web Award, 2003 by HSMAI
• Platinum Award, 2004 Adrian Awards